WooCommerce care · from $279/mo
A broken checkout is the most expensive silence in ecommerce.
The site looks fine. Traffic arrives. Nothing sells, and you usually find out from a customer rather than from your own monitoring. Everything we do on a WooCommerce site is built around making sure that never happens quietly.
Why shops break more often
More moving parts
WooCommerce, a payment gateway, shipping, tax and a theme all touching one checkout flow.
Third-party code in the critical path
Gateway plugins hook deep into checkout and break when WooCommerce changes it.
Caching that must not cache
Cart, checkout and account pages break in ways that look random when caching resets.
Failures are invisible
Nothing errors. Orders simply stop, and the dashboard looks quiet rather than broken.
What we do differently on a shop
Staging first, always
Nothing updates directly on a live shop. We copy to staging, update, place a test order, then push. This single habit prevents most checkout incidents outright.
Checkout tested after every update
A real order through every payment method you offer, on desktop and mobile, logged in and logged out. Not a page load — an order.
Tax, shipping and stock verified
The rules that quietly stop applying after an update, costing you margin on every order until someone notices.
Transactional email checked
Order confirmations and receipts actually arriving, not landing in spam. WooCommerce email breaks silently and often.
Peak season freeze windows
No updates in the week before Black Friday or during your busy season. The risk is asymmetric — a small improvement against a lost trading day.
Same business day response
Because a shop that cannot take payment is not a support ticket, it is lost revenue accruing by the hour.
Which plan a shop needs
Pro at $279 covers WooCommerce fully — staging, checkout testing after every update, same business day response and three hours of hands-on time.
A smaller shop can run on Standard at $149 with the WooCommerce care add-on at $59, which gets you the checkout testing and staging without the larger hours allowance. If you are unsure, start there and move up when the order volume justifies it.
Before your busy season
WooCommerce health check — $249
A full review of the shop before the season that matters, because finding a broken checkout in October is considerably cheaper than finding one in December.
- Checkout tested across payment methods and devices
- Tax, shipping and stock rules verified
- Transactional email deliverability tested
- Plugin conflicts and performance under load
- Prioritised findings report