Refund policy

Plain rules, so nobody has to argue about them later.

Care plans, monthly

Cancel at any time from your billing portal. Cover runs to the end of the period you have paid for, and you are not billed again. We do not refund part-months, because the work for that month has already been done.

Care plans, annual

Cancel at any time and we refund the unused whole months, minus any month already served at the monthly rate rather than the discounted annual rate.

Cleanups

Cleanups are paid up front. If you change your mind before we start work, you get a full refund. Once work has started the fee is non-refundable, because the time has been spent.

If we cannot clean the site, for example because the hosting account itself is compromised and your host will not act, we refund the fee in full and tell you what needs to happen instead.

The re-infection guarantee

If a site is reinfected within 30 days of a completed cleanup, we clean it again at no charge. That is a repeat service rather than a refund. It does not apply where credentials are shared or reused after we rotate them, or where recommended changes were declined.

How to ask

Write to support@wpsitekept.com with your order email. Refunds go back to the original card, usually within five working days.